Name: Permare
Address: Molenwerf 26, Uitgeest, 1911DB, NL
Telephone: +31251319200

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Customer Satisfaction Survey 2026

Dear Client,

At Permare, we continuously strive to deliver the highest quality of organic bananas and the best service standard. As part of our continuous improvement and international certification processes, your feedback is essential to us. Please take 5 minutes to complete this survey.

Thanks in advance, The Permare Organics Team

Company Name*

Contact Person*

Email Adres*

1. How long have you been working with Permare as your organic banana supplier?*

Less than a year

More than a year

2. How satisfied are you with Permare’s ability to communicate key information in advance (market status, production, logistics, and potential supply chain contingencies)?*

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

3. How do you evaluate Permare’s response time to your questions, commercial requests, and general needs?*

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4. Performance on Complaints: How satisfied are you with Permare’s management, efficiency, and response time when handling commercial or quality claims/complaints?*

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

5. Food Safety & Quality: How do you feel about Permare's management regarding product quality, food safety, and organic integrity?*

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

6. Contractual Compliance: How satisfied are you with Permare’s compliance regarding agreed volumes, SKUs, payment terms, and delivery schedules?*

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

7. Certifications & Regulations: How do you evaluate Permare’s reliability concerning documentation, traceability, and certification standards (e.g., Organic, Fairtrade, Global Gap and IFS)? *

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

8. How do you feel about the price-quality relationship of the products and services provided by Permare?*

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

9. Do you consider Permare to be a reliable and strategic supplier for your business?*

It could be better

Yes, most of the time

Yes

Please explain your answer:

10. How likely are you to recommend Permare’s products and services to other companies in the industry?*

Very Unlikely

Unlikely

Likely

Very Likely

Please explain your answer:

11. What do you value the most about working with Permare?*

12. In which aspects or areas do you think Permare could improve its performance?*

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